About Us

Castlefield Collection is a small, woman-led jewelry business located in downtown Toronto. Our team takes great pride in crafting custom heirloom-quality engagement rings and providing premium customer care. We've built a strong social media presence by providing educational content to consumers about moissanite and how it is a fantastic diamond alternative. Check us out @CastlefieldCollection on Instagram and TikTok!

As a small, fast-growing company, there is ample opportunity for growth alongside the business.

This position will be remote from Tuesday-Friday, and will require you to be in-office on Saturdays. Our office is located at 2 Bloor St W. in Yorkville. We place a high value on work-life balance and can be flexible on working days and hours.

Role Overview 

We're looking for a new team member to provide a high-end customer experience! You will be communicating with customers primarily via e-mail, with occasional in-person appointments. Rather than focusing on making a quick sale, our goal is to provide an educational experience to customers, giving recommendations on design features to create a piece that will last generations.

A strong candidate for this role will be a positive, friendly people-person with some experience in a customer service role, strong communications skills and an interest in a creative role. No prior jewelry or design experience is required.

This is a contract position paying $30/hr with 35 hours worked per week. 

Job Responsibilities

• Provide excellent customer service to pre-existing and new clients mainly via email (but occasionally by phone/text or in-person), responding to all inquiries within 24 hours of receipt
• Host by-appointment and walk-in jewelry consultations at our office in downtown Toronto
• Follow up with clients post-meeting via email
• Educate clients, providing design recommendations to create a durable, high-quality piece
• Calculate quotes using our pricing model and provide quotes to clients
• Set up custom purchase links on our website and send to clients
• Keep client database up-to-date and organized
• Provide feedback to team to improve the customer experience

Knowledge, skills & experience desired

• Some customer service experience and a friendly, client-oriented attitude
• Strong written and verbal communication skills
• Detail-oriented with strong organizational skills
• Ability to independently and creatively problem-solve
• Ability to retain product knowledge/details
• Eagerness to learn
• Polished style and demeanor (including clean nails for showroom work days)
• Experience using WordPress and Woocommerce (bonus, not required)
• Experience using ClickUp (bonus, not required)