Complimentary worldwide shipping
Our Commitment to
Premium Customer Care
It is our goal to provide you a streamlined, stress-free engagement shopping experience. We've got the details covered and you can make a purchase with confidence - knowing you have protections, warranties, return options and more.
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Warranty Information
We take great pride in the quality and durability of our jewelry, as well as providing continuously superior customer care. So, no matter the situation or timeframe, if something is wrong with your Castlefield Collection jewelry, please contact us. We will always do our best to assist you and resolve any issues amicably.
We are pleased to offer all customers:
Complimentary Lifetime Warranty
Coverage includes:
- Lifetime stone guarantee: your Castlefield Collection moissanite will never yellow or turn cloudy. We only sell premium-tier moissanite that will stay sparkly, bright and clear - or we will replace it free of charge.
- Complimentary cleaning of your Castlefield Collection jewelry.
- Complimentary jewelry check-ups including checking prong tightness and setting security.
Complimentary One-Year Warranty
Coverage includes:
- Replacement and re-setting of lost stones smaller than 2.5mm
- Re-setting of stones larger than 2.5mm (customer must return stone(s) to us with the original ring) for rings that do not show damage beyond normal wear and tear.*
- Ring size adjustments (up to 1.5 sizes) for Canadian and American customers. The ring must be sent back to us within the first 90 days of delivery. This does not apply to rings that have stones around the entirety of the ring - these cannot be re-sized. Click here to learn more about ring re-sizing.
At-Cost Services
- Repairs
- Re-setting of stones larger than 2.5mm beyond one year of your order delivery date. Stone(s) and original setting must be mailed back to us to be re-set.
- Replacement and re-setting of lost stones larger than 2.5mm.
- Replacement and re-setting of lost stones smaller than 2.5mm beyond one year of your order delivery date.
For any inquiries about our at-cost services, please contact us.
Our warranties and guarantees apply only to the original purchaser and are non-transferable.
If you take your Castlefield Collection jewelry to another jeweler or person for repairs or other services, your warranties will be voided.
*Our warranties do not cover damage outside of normal wear and tear. This can include: intentional damage, accidental damage, damage from reckless wearing (wearing while working out or playing sports, lifting/carrying/pulling heavy objects, handling chemicals etc.), loss of center/main stones, allergic reactions, theft, loss, damage from alterations/maintenance by another jeweller, or misuse.
Please read more about our jewelry care recommendations to ensure your ring stays in great condition.
We recommend that all customers purchase independent insurance for their Castlefield Collection jewelry. This can provide coverage in the case of accidental damage, loss or theft. Contact your insurance provider for more information.
Payments & Financing Options
We currently accept payments through PayPal and Stripe (accepts all major credit cards).
We also offer low-interest financing to Canadian customers through Humm! For purchases under $17,500, a soft credit check will be done, which will not impact your credit score.
For purchases under $1,500, payments can be broken down into 6 bi-weekly payments with zero interest or monthly fee.
For purchases over $1,501, monthly payments can be made between 6-60 months, with a 10.99% annual interest rate and $5 monthly fee.
Select Humm at checkout to see repayment options and select your preferred term and payment amount!
Please contact us if you have any questions regarding payments or financing.
Processing Time & Rush Orders
All of our jewelry is lovingly and carefully made to order by skilled craftspeople with over 15 years experience.
Please allow approximately 8-9 weeks for the creation of your ring. Custom orders may require an additional 2-3 weeks for the creation of a digital design mockup.
All orders are shipped free of charge from Toronto, Canada with tracking and signature required upon delivery.
Rush Orders: If you have a certain date that you need your ring by, please let us know. Rush orders aren't always possible, but we will do our best to accommodate your request. A rush fee may apply.
Shipping
We are happy to provide free global shipping on all orders!
We unfortunately cannot cover any customs, duties, taxes or VAT fees that may result from shipment. The recipient is responsible for these fees.
All orders are mailed from Toronto, Canada. This includes tracking and signature will be required upon delivery. You will be emailed a tracking number once your order has been shipped. Shipping times typically range from 2-7 days.
Cancellation Policy
Due to the fact that all of our jewelry is custom made to order, some payments are non-refundable in the case of cancellations.
If you're ordering a custom design, the digital mockup deposit ($100 USD/ $134 CAD) is non-refundable.
After you have approved the mockup and have paid the first 50% installment, we will begin crafting your ring. Therefore, this first 50% installment is also non-refundable.
If you'd like to cancel your order after these two payments, you may do so and we will not ask you to pay the remaining 50% balance.
Click here to read more about our custom jewelry process.
For any cancellation inquiries, please contact us.
Return & Refund Policy
We are very confident you will love your Castlefield Collection jewelry. But, if by some small chance, you are unhappy with your jewelry after you receive it, we can offer you a 50% refund of the total cost.* This also applies to custom jewelry.
*Return must be initiated by customer within 7 days of receiving their order (according to their tracking number). In order for the refund to be processed, the jewelry must first be successfully returned to us in its original condition, free of visible damage and with original stone(s) in-tact in their original settings. We do not allow returns on any items that have been damaged or otherwise altered (re-sized, plated, engraved, etc.) from their original condition.
For any return inquiries, please contact us.
Jewelry Care & Cleaning
A great rule of thumb is to treat your ring like the precious treasure it is! To keep your jewelry in great condition, we highly recommend that you take off your jewelry in any situation where it could be warped or otherwise damaged.
For example, we highly recommend you take off your ring before working out, playing sports, exercising, swimming, doing tasks that involve manual strength/force, washing dishes, washing hands, showering, handling cleaning products or chemicals, or even sleeping.
Cleaning Your Jewelry:
It is easy to gently clean your jewelry at home! Simply fill a cup with warm water and a drop of dish soap. Stir, then place your ring in the cup. Let it sit for at least 10 minutes. Then, wet a soft baby toothbrush with warm water and a touch of dish soap and gently brush your ring. Don't forget to brush around and underneath your stone! Then, simply rinse with warm water and pat dry. Your ring will be sparkling like new! Repeat as often as you like - this is gentle and will not damage your ring.
Ring Sizing & Re-Sizing
Since all of our rings are custom made, we are able to accommodate any ring size - even fractions of sizes (such as 5.25, 9.75, etc.).
How to find your ring size:
- Measure your finger at midday in room temperature.
- It should feel comfortable when on the finger - not too tight and not feeling like it's going to fall off
- The goal is for you to have to tug the ring over your knuckle to remove it.
Some factors to consider when choosing a ring size:
- Weather. Warmer weather can cause fingers to swell, while cool weather can cause fingers to measure smaller.
- Pregnancy. It is common for a woman's fingers to swell when pregnant and her fingers may not always return to the size they were pre-pregnancy.
- Wear alone or stack together? Consider sizing up 1/2 or 1/4 of a size if you plan to stack two or more rings.
If you are still not 100% sure what size ring to order, as a rule of thumb, we recommend you order a slightly larger size rather than a size that is too small.
If you've ordered a ring and have found it is too small, there is a risk that re-sizing it can compromise the security of your setting and make stones loose. So it is best to avoid this if possible.
We are happy to offer one free ring size adjustment for all Canadian and American customers (up to 1.5 sizes). The ring must be sent back to us within the first 90 days of delivery. This does not apply to rings that have stones around the entirety of the ring - these cannot be re-sized as resizing can greatly damage the security of the setting. Click here to learn more about our warranties.
Your Personal Concierge
Hi, I'm Jordan! I created Castlefield Collection to make your engagement dreams come true at down-to-earth prices.
Customer care is my specialty. It is my goal to exceed your expectations. Whether you have a simple question or would like help designing your dream ring, I'm happy to help!
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